# of Openings: 20
Position: Help Desk, Junior
Labor Category: Help Desk, Junior
CLR: 29979
Location:
This position is
classified: non-exempt
Duties: Jr. Help Desk agents
to take incoming calls on the helpdesk. Provides day-to-day customer contact;
actively seeks resolution to customer problems with designated product/service
lines. Interfaces with technical & in-house customer service personnel to
determine exact nature of problem: implements remedial procedures. Documents
problems & correction procedures. Ability to respond to & resolve
customer inquiries. Ability to maintain log of customer inquiries/concerns.
Ability to follow procedural guidelines to respond to and/or research customer
questions.
Must be flexible to work any shift, nights and weekends.
Clearance: Interim Secret
Minimum Education:
Customer
Service/Technical with Windows 2000, Outlook, Active Directory. Basic desktop
troubleshooting and Network troubleshooting
Send resume and cover letter
to employment@witsllc.com
Employment at World IT
Solutions is "at will" and terminable "at will" by the
Company or employee with or without cause. Any oral or written statements
or promises to the contrary are not binding upon World IT Solutions.
Equal
Opportunity is World IT Solutions’ policy. It is our policy to select the
best-qualified person for each position in the organization.